FAQ
Q1. What products do you offer?
We specialize in dental and medical disposable products, including face masks, surgical gowns, coveralls, lab coats, dental micro applicators, saliva ejectors, suction tips, cotton rolls, disposable mouth mirrors, dental kits, and medical packaging materials. Please let me know which product you are interested in.
Q2. Are you a manufacturer or a trading company?
We are a professional manufacturer with over 24 years of experience in dental and medical disposables production.
Q3. What is the material of this product?
The material depends on the specific product. Please tell us the product name so we can provide accurate details.
Q4. Do you offer different sizes or specifications?
Yes, we offer multiple sizes and specifications depending on the product. Custom sizes are also available.
Q5. Which markets is this product suitable for?
Our products are suitable for the US, EU, and Asian markets, subject to regulatory requirements for each region.
Q6. Do you support customization?
Yes, we support OEM, ODM, and OBM services, including logo printing, packaging design, customized materials, specifications, and new product mold development. Please share your customization requirements.
Q7. Can you print our logo on the product or packaging?
Yes, we offer logo printing services for both products and packaging.
Q8. Do you provide OEM/ODM services?
Yes, we provide full OEM and ODM solutions with professional design and production support.
Q9. Can the packaging be customized?
Yes, packaging design and labeling can be customized according to your requirements.
Q10. What certifications do you have?
Our factory is certified with ISO 13485, CE, FDA (510k), and TUV.
Q11. Are your products compliant with FDA / CE requirements?
Yes, our products are manufactured under ISO 13485 quality systems and comply with FDA and CE regulatory requirements for the US and EU markets, depending on the product category.
Q12. Do you provide test reports?
Yes, relevant test reports can be provided upon request. Please leave your contact details and product requirements, and our team will assist you promptly.
Q13. Are your products compliant with US and EU regulations?
Yes, our products meet regulatory requirements for the US and EU markets, subject to product classification.
Q14. What is the price?
Pricing depends on the product type, specifications, order quantity, and customization level. Please provide: Product name/Quantity/Target market (US / EU / Asia/ etc.) We will prepare a formal accurate quotation for you.
Q15. What is your MOQ (Minimum Order Quantity)?
MOQ varies by product and customization requirements. For standard items, the MOQ is usually flexible. Please let us know your target quantity.
Q16. Do you offer better pricing for bulk orders?
Yes, we offer more competitive pricing for larger order quantities.
Q17. Can you provide a quotation?
Yes. Please share the product name, quantity, and target market so we can prepare a formal quotation.
Q18. Can you provide samples?
Yes, samples are available for quality evaluation.
Q19. Are the samples free of charge?
Sample charges depend on the product. Shipping costs are usually borne by the customer.
Q20. Who covers the sample shipping cost?
The shipping cost is normally covered by the customer.
Q21. What is the lead time?
Standard production lead time is usually 15–30 days, depending on order quantity and customization.
Q22. Which Incoterms do you support?
We support FOB, CFR, CIF, EXW, FCA and Express Delivery.
Q23. Can you ship to the US / Europe?
Yes, we regularly ship to the US, Europe, and other international markets. Please let us know your delivery address and order details so we can arrange the best shipping solution for you.
Q24. What shipping methods do you use?
We use sea freight, air freight, and express delivery depending on your needs. Please let us know your delivery address and order details so we can arrange the best shipping solution for you.
Q25. What payment methods do you accept?
We accept T/T, L/C, credit cards, PayPal, Western Union, and Alibaba Trade Assurance.
Q26. Do you accept Credit Card or PayPal?
Yes, we accept both Credit Card and PayPal payments.
Q27. How to speak with a sales representative?
Our sales team will be happy to assist you. Our WhatsApp number is +86 18672857899.
Q28. How can I contact your team?
You can contact us via email at sales@sjdisposable.com or WhatsApp and Wechat at +86 18672857899, or submit your inquiry using the form on our website.
Q29. How to Order from S&J?
Our ordering process is simple and efficient:
1.Inquiry – Send us your product requirements, specifications, quantity, and any customization needs.
2.Quotation & Samples – We will provide a quotation and arrange samples when required.
3.Details Confirmation – We discuss product specifications, packaging, printing, pricing, and other order details.
4.Order Confirmation – Once all details are confirmed, we issue the Proforma Invoice or sales contract.
5.Deposit & Production – Production starts after receiving the agreed deposit.
6.Quality Control – Products are inspected according to the confirmed specifications and quality requirements.
7.Delivery – We arrange shipment according to the agreed delivery schedule.
8.Shipping Documents – Required customs and shipping documents are prepared and provided accordingly.
9.Logistics Support – Door-to-door shipping and cargo insurance can be arranged upon request.
10.After-Sales Service – We follow up after delivery and provide support for any questions or feedback.
Q30. Who We Are?
S&J is a professional manufacturer focused on dental infection control disposables.
With over 24 years of experience, our 63,000㎡ factory exports to more than 100 countries. We provide one-stop OEM/ODM solutions, delivering consistent quality and reliable protection worldwide.
Q31. Why Choose S&J?
S&J is a professional manufacturer of dental, medical, and disposable protective products, with nearly 63,000 m² of factory space, over 30 production lines, and 100,000-class clean workshops. We support OEM, ODM, and OBM services and hold international certifications including ISO 13485, CE, NMPA, MDMA, and TGA. Today, S&J has earned the trust and recognition of customers worldwide.
Q32. How can S&J support your business?
We provide OEM, ODM, private-label, and customized packaging solutions with competitive pricing and consistent quality. Our one-stop purchasing service helps you save time, effort, and shipping costs, while our shipping and cargo insurance support makes international purchasing easier and more efficient.






